FAQ

Yes, you can cancel your order before it is shipped. Once the order has been shipped, cancellation is no longer possible. You can request a return after receiving the product following Shopee’s return policy.

You can reach us via Shopee’s messaging feature or email us at support@shoppemax.com. We aim to respond to inquiries within 24 hours.

Once your order has shipped, you can track it directly through the Shopee app or website by going to your purchase history and selecting the order.

Yes, returns or exchanges are allowed as per Shopee’s return policy. If the item is damaged, defective, or incorrect, you can initiate a return or exchange within 7 days of receiving your order by contacting Shopee support.

We offer free shipping promotions periodically. Please check our Shopee store or product pages to see if your order qualifies for free shipping.

Delivery times depend on your location and the shipping option chosen at checkout. Typically, orders within the Philippines take 3-7 business days to arrive. You can track your order status directly on Shopee.

We accept all payment methods available on Shopee, including credit/debit cards, ShopeePay, and Cash on Delivery (COD).

To place an order, simply visit our ShoppeMax store on Shopee, browse through our products, and add the items you want to your cart. Follow the checkout process, choose your preferred payment method, and confirm your purchase.